50% of our profits are donated to green initiatives in the UK
50% of our profits are donated to green initiatives in the UK
MOONFULL LTD
Last updated: 16 October 2026
Website: https://www.moonfull.co.uk
Email: info@moonfull.co.uk
1. Introduction
Moonfull LTD is committed to respecting and protecting the privacy of everyone who engages with our business, website, products, workshops, events and community activities.
We are a UK-based creative and educational company working across nature, outdoor learning, foraging, wild food, botanicalism, arts, cultural education and community engagement.
Our activities include outdoor experiences, workshops, online retail, creative projects and collaborations with individuals, businesses, charities and community organisations.
We also aim to develop future projects in publishing, educational resources, product innovation and community development.
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how long we keep it and the rights you have.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended.
2. Who We Are
Company name: MOONFULL LTD
Company number: 13643219
Website: https://www.moonfull.co.uk
Email: info@moonfull.co.uk
For most of our business activities, Moonfull LTD is the data controller responsible for deciding how and why personal information is processed.
For some commissioned projects, another organisation may be the data controller and Moonfull LTD may process information on its behalf. Where relevant, additional project-specific privacy information will be provided.
3. Information We Collect
Depending on your relationship with Moonfull LTD, we may collect:
- Your name and contact details.
- Email address, telephone number and postal address.
- Booking and event registration information.
- Workshop and activity attendance details.
- Information relating to customer purchases, orders and deliveries.
- Relevant accessibility requirements or information required for safe participation in activities.
- Dietary requirements, allergies or relevant health information where necessary for an activity.
- Feedback, reviews, correspondence and enquiries.
- Photographs, videos or creative material where appropriate.
- Business and partnership correspondence.
- Website usage, device and technical information where collected through our website or service providers.
- Marketing preferences and newsletter subscriptions.
We aim to collect only the personal information necessary for the relevant activity or service.
4. How We Collect Personal Information
We may receive information directly from you when you:
- Visit our website.
- Contact us by email, telephone or online form.
- Purchase something from our Etsy shop.
- Book an experience using Eventbrite or Airbnb Experiences.
- Attend an outdoor workshop, foraging walk or creative activity.
- Register for an educational event.
- Take part in a community programme.
- Participate in surveys or provide feedback.
- Subscribe to updates or newsletters.
- Enquire about a partnership or collaboration.
We may also receive relevant information through booking platforms, delivery providers, project partners or other organisations involved in delivering an agreed service.
Where required, we will provide appropriate information about data received indirectly.
5. Outdoor Activities, Foraging and Botanical Experiences
Moonfull LTD works with outdoor education, foraging, wild food, and nature-based creative activities.
Our work may include guided outdoor experiences, plant identification, nature education, creative workshops and activities involving natural materials.
To help organise and safely deliver these activities, we may collect:
- Participant names and contact details.
- Booking information.
- Accessibility or mobility requirements.
- Relevant allergies and dietary requirements.
- Relevant health or support information where necessary.
- Emergency contact information where appropriate.
- Attendance records.
- Feedback about the experience.
Where information is required for participant safety, we will explain why we need it.
Information about health, allergies, disabilities or other sensitive circumstances will be treated with additional care and processed only where we have an appropriate lawful basis and, where applicable, a special category condition.
We will limit access to this information to people who need it to organise or safely deliver the activity.
Where appropriate and lawful, essential information may be shared with a relevant activity leader, delivery partner or emergency service.
We do not use participant health information for unrelated marketing.
6. Etsy Shop and Online Purchases
Moonfull LTD sells products through Etsy.
When you make a purchase from our Etsy shop, we may receive information necessary to fulfil your order, including your name, delivery address, relevant contact details, products purchased and messages relating to the transaction.
We use this information to:
- Process and fulfil orders.
- Arrange delivery.
- Communicate about purchases.
- Respond to customer enquiries.
- Manage returns, refunds or complaints.
- Maintain appropriate financial and business records.
Etsy processes information through its own platform under its privacy arrangements.
Moonfull LTD is responsible for the personal information we receive and process as a seller.
We do not automatically add Etsy customers to a mailing list or use their purchase information for unrelated marketing.
Customers can read Etsy's Privacy Policy:(https://www.etsy.com/uk/legal/privacy/).
7. Eventbrite Bookings and Events
Moonfull LTD uses Eventbrite to promote and manage certain workshops, activities and events.
When you register for one of our events, we may receive information including:
- Your name.
- Contact details.
- Booking or ticket information.
- Number of participants.
- Event attendance information.
- Responses to relevant registration questions.
We use this information to manage bookings, communicate essential event details, deliver activities, administer cancellations and provide relevant customer support.
Eventbrite also processes personal information under its own privacy arrangements.
Where Eventbrite processes information on our behalf, appropriate data protection terms apply. Eventbrite may separately act as a data controller for certain activities on its own platform.
Booking an event does not automatically subscribe you to Moonfull LTD's marketing communications.
See Eventbrite's Privacy Policy: (https://www.amp.eventbrite.co.uk/help/en-gb/articles/460838/eventbrite-privacy-policy/).
8. Airbnb Experiences
Moonfull LTD also uses Airbnb Experiences to offer or manage bookable activities.
When you book one of our experiences through Airbnb, we may receive information that Airbnb makes available to us as a host.
This may include participant names, booking details, communications and information required to organise the experience.
We use this information to:
- Confirm and manage reservations.
- Communicate meeting arrangements.
- Provide relevant activity information.
- Deliver booked experiences.
- Respond to cancellations, questions or issues.
- Support participant safety where appropriate.
Airbnb independently manages information collected and processed through its own platform.
We respect Airbnb's privacy requirements and do not use guest information for unrelated purposes.
For more information, see [Airbnb's Privacy Policy](https://www.airbnb.co.uk/help/article/3175).
9. Publishing, Books and Educational Resources
Moonfull LTD may develop and publish books, creative publications, educational materials, botanical resources, digital content and other learning products in the future.
If we introduce these activities, we may collect personal information necessary to respond to enquiries, process purchases, manage orders, communicate with contributors and administer relevant publishing arrangements.
Where applicable, this may include author, illustrator or contributor contact details, correspondence, contractual information and payment information.
Any future submission, publication or contributor programme requiring additional data processing will be accompanied by appropriate privacy information.
We will update this Privacy Policy when our publishing activities or information-handling practices materially change.
10. Community Projects and Organisational Partnerships
Moonfull LTD works with or seeks to develop relationships with community groups, charities, educational organisations, local authorities, healthcare organisations, construction businesses and other partners.
Our activities may include community engagement, cultural education, environmental learning, creative participation, wellbeing-related activities and social value projects.
Personal information may be processed to organise activities, administer partnerships, communicate with participants, provide services and evaluate project outcomes.
We will only share identifiable information with partner organisations where there is an appropriate lawful basis and a genuine need to do so.
Where appropriate, we will use data sharing agreements, data processing agreements and project-specific privacy notices.
We will not assume that participating in one Moonfull LTD activity gives permission for personal information to be shared with unrelated organisations.
11. How We Use Personal Information and Our Lawful Bases
We use personal information only where we have an appropriate lawful basis.
Depending on the activity, this may include:
Contract: To manage bookings, fulfil orders, provide agreed services or take steps at your request before entering into a contract.
Legitimate interests: To respond to enquiries, manage professional relationships, improve our services, maintain business records where appropriate and protect our operations, where these interests do not override your rights.
Consent: For certain marketing communications, optional uses of photographs, or other activities for which consent is appropriate.
Legal obligation: To meet applicable tax, accounting, regulatory or other legal duties.
Where we need to process special category information, such as health information, we will also identify a valid additional condition under data protection law.
We will not use personal information for unrelated purposes without an appropriate legal basis.
12. Photographs, Videos and Creative Work
Photography, filming and creative documentation may sometimes form part of Moonfull LTD's activities.
We may wish to use photographs, videos, testimonials or creative work to document projects, demonstrate their impact, promote activities or celebrate community participation.
Where required, we will obtain appropriate consent or identify another valid lawful basis before collecting, publishing or sharing identifiable material.
We will take particular care with photographs and recordings involving children or vulnerable participants.
If you have concerns about the use of an identifiable photograph or recording, please contact info@moonfull.co.uk.
13. Marketing and Newsletters
Moonfull LTD may share information about workshops, outdoor experiences, new products, events, publications and community opportunities.
We will send electronic direct marketing only where permitted by applicable law, including where we have valid consent or an applicable legal exception.
Purchasing from our Etsy shop or booking an Eventbrite or Airbnb Experience does not automatically mean that you have agreed to receive Moonfull LTD marketing emails.
You may unsubscribe from marketing communications at any time using an unsubscribe facility or by emailing info@moonfull.co.uk.
We may still send essential transactional or service-related messages where appropriate.
14. Sharing Personal Information
We do not sell your personal information.
We may share relevant information with trusted organisations where necessary for legitimate and lawful purposes.
These may include:
- Etsy, Eventbrite and Airbnb in connection with their respective services.
- Website hosting and technical service providers.
- Relevant payment and delivery providers.
- Workshop leaders and activity delivery partners.
- Organisations involved in an agreed community or educational project.
- Professional advisers.
- Regulators, authorities or emergency services where appropriate or legally required.
We share only the information reasonably necessary for the relevant purpose.
We will use appropriate safeguards where required by data protection law.
15. Website Cookies and Analytics
Our website may use cookies or similar technologies to provide website functionality, maintain security, remember preferences or understand visitor activity.
Some cookies are necessary for the operation of the website.
Other technologies, such as certain analytics or advertising cookies, may require additional transparency, consent or an appropriate opt-out mechanism under applicable law.
Where consent is legally required, we will request it before using those technologies.
Information about the particular cookies and technologies operating on our website, including relevant choices and controls, will be provided through our website's cookie information or settings where applicable.
You can also manage cookies through your browser.
16. How Long We Keep Information
We keep personal information only for as long as necessary for the purpose for which it was collected, subject to any relevant legal obligations.
Retention depends on the type of information and why it is needed.
For example:
- Purchase and financial records may be retained for periods required by tax and accounting law.
- Workshop and booking records will be kept for as long as reasonably necessary for administration, appropriate reporting and any relevant legal obligations.
- Health, allergy and accessibility information will be retained only for as long as necessary for relevant purposes, including any justified safety or incident-record requirements.
- Marketing information will be reviewed and updated in line with applicable law and your preferences.
- Project and partnership information will be retained according to relevant contractual and legal requirements.
Where information is no longer needed, we will securely delete or anonymise it.
17. Protecting Your Information
Moonfull LTD takes reasonable and appropriate measures to protect personal information from unauthorised access, misuse, accidental loss, alteration or disclosure.
Access to information is limited according to relevant business and project requirements.
We review our data handling arrangements as appropriate for the information we process and the risks involved.
No online system can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess the risks, take necessary action and notify the relevant authority or individuals where required by law.
18. International Transfers
Some online platforms and service providers used by Moonfull LTD may process or store personal information outside the United Kingdom.
Where Moonfull LTD is responsible for an international transfer, we will comply with applicable UK data protection requirements, including using appropriate safeguards where necessary.
Third-party platforms may separately manage international transfers under their own privacy policies.
19. Children and Young People
Certain educational, creative or community activities may be suitable for children or young people.
Where we organise activities involving minors, we will apply appropriate privacy and safeguarding measures.
Where necessary, we will involve parents or guardians, provide suitable privacy information and ensure we have an appropriate lawful basis for processing personal information.
We will not knowingly use children's personal information for inappropriate or unnecessary marketing.
20. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Request restrictions on certain processing.
- Object to certain uses of your information.
- Request portability of certain personal information.
- Withdraw consent where we rely on it.
- Exercise applicable rights regarding solely automated decision-making.
These rights are subject to the relevant legal conditions and exceptions.
To make a request, email:
We will respond in accordance with applicable data protection law.
You may also contact the relevant platform directly where your request concerns personal information that Etsy, Eventbrite or Airbnb independently controls.
21. Privacy Complaints
If you have concerns about how Moonfull LTD handles personal information, please contact:
You may use the subject line: Data Protection Complaint.
We will acknowledge data protection complaints within 30 days, investigate without undue delay, keep you appropriately informed and communicate the outcome.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
ICO website: https://ico.org.uk
Telephone: 0303 123 1113
22. External Websites and Platforms
Our website may include links to Etsy, Eventbrite, Airbnb, social media pages and other external websites.
These services operate their own systems and may collect personal information under their own privacy policies.
We recommend reviewing the privacy information of any external service you use.
Moonfull LTD is responsible for its own handling of personal information but does not control every aspect of independent third-party platforms.
23. Changes to This Policy
We may update this Privacy Policy as our business develops, including changes to our workshops, products, publishing activities, community partnerships, online platforms or relevant legal requirements.
The most recent revision date will appear at the top of this page.
Where legally required, we will provide additional notice of material changes.
24. Contact Us
For privacy enquiries, data protection requests or complaints, contact:
Sherel Moonfull
Email: info@moonfull.co.uk
Website: https://www.moonfull.co.uk
Company number: 13643219
Moonfull LTD - Creativity, Nature, Community and Education.
© 2026 Moonfull LTD. All rights reserved.
Moonfull® is a registered trademark of Moonfull LTD.